Privacy
Last updated: 21 August 2026
This Privacy Policy explains how VISIONICA ARCHITECTURAL VISUALIZATION SERVICE – FZCO (“VISIONICA”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit visionica.xyz, use the contact form, contact us directly by email, or otherwise communicate with us in connection with enquiries, quotations, projects, services or other business matters.
We are committed to handling personal information responsibly, transparently and in accordance with applicable data protection laws, including the United Arab Emirates Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data and, where applicable, the European Union General Data Protection Regulation.
This Privacy Policy applies to personal information processed through the Website and through direct business communications with VISIONICA, including email correspondence and enquiries made independently of the Website. It covers pre-contractual communications, client and supplier correspondence, project-related communications and the administration of existing business relationships.
1. Data controller
The controller responsible for the processing of personal information under this Privacy Policy is:
VISIONICA ARCHITECTURAL VISUALIZATION SERVICE – FZCO
Dubai Silicon Oasis HQ Building
Dubai, United Arab Emirates
Email: info@visionica.xyz
2. Information we collect
Depending on how you interact with VISIONICA, we may collect the following information.
2.1 Information submitted through the contact form or direct communications
- name;
- email address;
- company name and professional role, when voluntarily provided;
- the contents of your message or email;
- information relating to an enquiry, quotation, project or requested service;
- documents, files or other materials you choose to provide in connection with a business enquiry or project;
- any other information you choose to include in your communications with us.
Please do not provide sensitive personal information unless it is necessary for the specific purpose of your communication.
2.2 Technical and usage information
When you access the Website, certain technical information may be processed automatically, including:
- IP address and approximate geographical information;
- browser type and version;
- device type and operating system;
- pages viewed and interactions with the Website;
- referring website or traffic source;
- date, time and duration of visits;
- security, diagnostic and server-log information.
2.3 Cookies and similar technologies
The Website uses cookies and related technologies for essential functionality, consent management and, where permission has been granted, Website analytics.
Detailed information about the cookies used, their purposes and how to manage your choices is available in our Cookie Policy.
3. How we use personal information
We may process personal information to:
- receive, assess and respond to enquiries submitted through the Website or sent directly to VISIONICA;
- provide requested information and communicate about our services;
- prepare quotations, proposals and other pre-contractual communications;
- enter into, administer and perform agreements for our services;
- manage project-related communications, files, deliverables and client instructions;
- communicate with clients, prospective clients, suppliers, consultants and other professional contacts;
- maintain appropriate administrative and business records;
- operate, maintain, secure and improve the Website;
- understand Website usage and performance, where analytics consent has been given;
- detect technical problems, misuse, fraud or security threats;
- comply with applicable legal, accounting, regulatory or contractual obligations;
- establish, exercise or defend legal claims.
We do not use information received through the contact form or direct business communications to send newsletters or unsolicited marketing communications unless you have separately requested or consented to such communications where required by applicable law.
4. Legal grounds for processing
Depending on the circumstances and the law applicable to you, we rely on one or more of the following grounds:
- Consent: for non-essential cookies, analytics and any other processing for which you have provided a specific and freely given choice.
- Contract and pre-contractual steps: where processing is necessary to respond to a request concerning our services, prepare a quotation or proposal, enter into an agreement or perform our contractual obligations.
- Legitimate interests: where applicable, to respond to business enquiries, communicate with professional contacts, administer business relationships, operate and secure the Website, maintain appropriate records and protect our business, provided those interests are not overridden by your applicable rights and interests.
- Legal obligations: where processing is necessary to comply with applicable law, regulation or a lawful request.
- Legal claims: where information is required to establish, exercise or defend our legal rights.
5. Business and contact communications
When you contact VISIONICA through the Website, by email or through another direct business channel, we use the information you provide to review and respond to your communication and, where relevant, to prepare a quotation or proposal, take requested pre-contractual steps, administer a project or perform an existing agreement.
An initial enquiry does not by itself create a contractual, commercial, professional or other legal relationship or an obligation for either party. Any engagement for VISIONICA services is subject to separate agreement between the relevant parties.
We may retain relevant correspondence and related materials where reasonably necessary to manage the enquiry or business relationship, maintain appropriate records, fulfil contractual or legal obligations and establish, exercise or defend legal claims.
6. Google Analytics
Subject to your consent, this Website uses Google Analytics 4 to understand how visitors find and use the Website and to evaluate its performance.
Analytics may process information such as page views, interactions, device and browser information, traffic sources, approximate location and cookie or device identifiers. VISIONICA does not intentionally send names, email addresses or contact-form message content to Google Analytics.
Google Analytics is activated through our consent-management system only in accordance with the choices made through the cookie banner. You may reject analytics cookies or withdraw your consent at any time by reopening the privacy settings available on the Website.
Google states that GA4 uses IP addresses at collection time to derive approximate geographical information and determine the optimal data centre, then discards them before the data is logged. For more information, see Google’s Privacy Policy.
7. Complianz consent management
We use Complianz to display the cookie banner, store and apply your privacy preferences, block non-essential technologies where required and generate the Website’s Cookie Policy.
Essential consent-management information may be stored so that the Website can remember and apply your choices.
8. Sharing of personal information
We do not sell or rent personal information.
Information may be shared with the following recipients where reasonably necessary:
- Website hosting, email, cloud storage, maintenance, analytics and security service providers;
- professional advisers such as accountants, legal advisers or consultants;
- technical contractors or service providers assisting with Website operations, communications or project administration;
- clients, suppliers or professional collaborators where necessary for the relevant project or business relationship and legally permitted;
- governmental, regulatory, judicial or law-enforcement authorities where legally required.
Service providers may process information only for the services they provide to us and subject to applicable contractual, confidentiality and security requirements.
9. International data transfers
VISIONICA is established in the United Arab Emirates. Some service providers may process or store information in other countries, including countries outside the UAE, the European Economic Area or your country of residence.
Where required by applicable law, we take reasonable steps to ensure that international transfers are made using appropriate legal, contractual and organisational safeguards.
10. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any applicable contractual, legal, accounting, regulatory or legitimate business requirements.
- General enquiries that do not result in a business relationship may ordinarily be retained for up to 24 months after the last meaningful communication, unless a longer period is required or justified under applicable law.
- Client, supplier, project and contractual correspondence and related records may be retained for longer where reasonably necessary to administer the relationship, maintain business records, comply with legal or accounting obligations or establish, exercise or defend legal claims.
- Technical logs are retained for a limited period appropriate for security, diagnostics and system administration.
- Analytics data is retained according to the retention settings configured in Google Analytics and may be aggregated or deleted when it is no longer required.
- Consent preferences may remain stored until they expire, are replaced or are withdrawn.
Information may be deleted earlier when it is no longer required or when a valid deletion request applies, subject to any lawful requirement or permitted reason to retain it.
11. Data security
We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction.
However, no internet transmission, email communication or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending sensitive personal information unless it is necessary and an appropriate method of communication has been agreed.
12. Your privacy rights
Subject to applicable law and any lawful limitations, you may have the right to:
- request information about how your personal data is processed;
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information;
- request restriction or suspension of certain processing;
- object to processing based on legitimate interests where applicable;
- withdraw consent at any time, without affecting prior lawful processing;
- request data portability where applicable;
- submit a complaint to the competent data-protection authority.
To exercise a privacy right, email info@visionica.xyz. We may need to verify your identity before completing a request.
13. Automated decision-making
VISIONICA does not use personal information covered by this Privacy Policy to make decisions based solely on automated processing that produce legal or similarly significant effects.
14. Children’s privacy
The Website and VISIONICA’s professional services are not directed to children. We do not knowingly seek to collect personal information from children through the Website or through our business communications.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
15. External links
The Website or our business communications may contain links to external websites or services. VISIONICA is not responsible for their content, security or privacy practices. You should review the privacy information provided by the relevant third party.
16. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to the Website, our business communications, our services, our technology providers or applicable legal requirements.
The updated version will be published on this page and identified by a revised “Last updated” date.
17. Contact
Questions, requests or concerns regarding this Privacy Policy or the handling of personal information may be sent to:
VISIONICA ARCHITECTURAL VISUALIZATION SERVICE – FZCO
Dubai Silicon Oasis HQ Building
Dubai, United Arab Emirates
Email: info@visionica.xyz